Scenic Air, Inc. (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.scenicairsolutions.com), request or use our services, or interact with us by phone, email, or text message. By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
- Personal information you give us, such as your name, email address, phone number, company or facility name, service address, and the details of your service request.
- Text message information, including your mobile phone number, your opt-in consent and when it was given, and the content of messages we exchange.
- Usage data about how you use our website, such as pages viewed, time spent on the site, browser type, and device information.
- Cookies and similar technologies: small data files stored on your device to measure site activity and preferences.
2. How We Use Your Information
- To respond to your requests and provide, schedule, and improve our heating, cooling, and mechanical services.
- To communicate with you by phone, email, and, if you opt in, text message about your service request, appointments, and follow-ups.
- To send marketing communications, only with your consent.
- To understand and improve how our website is used and to personalize your experience.
- To prevent fraud and abuse, and to comply with legal obligations.
3. Text Messaging (SMS)
If you opt in to text messages by checking the consent box on one of our request forms or by otherwise agreeing to receive them, we will use your mobile number to text you about your service request, such as appointment confirmations, arrival windows, and follow-ups. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with service providers that help us deliver messages, such as our messaging platform and carriers, solely to send those messages for us.
You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the details below. See our Terms and Conditions for the full text messaging terms.
4. How We Share Your Information
We do not sell your personal information. We do not share it with outside parties without your consent, except:
- Service providers that assist us in operating our website, sending email and text messages, and providing services. They may use your information only to perform services for us.
- Legal requirements. We may disclose information if required by law or in response to a valid legal request, such as a court order, or to protect our rights, property, or safety.
- Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We use reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We keep your information only as long as needed for the purposes described in this policy, to meet legal, accounting, or reporting requirements, or to resolve disputes.
7. Your Rights
Depending on where you live, you may have the right to:
- Access and update your personal information.
- Request deletion of your personal information.
- Opt out of marketing communications, including text messages (reply STOP).
- Withdraw your consent at any time, where applicable.
To exercise these rights, contact us using the details below.
8. Cookies
Our website uses cookies and similar technologies to enhance your experience and gather data on site usage. You can control cookies through your browser settings; blocking some cookies may affect how the site works.
9. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
- Email: help@scenicairsolutions.com
- Phone: (423) 463-6228
- Address: Scenic Air, Inc., 4511 Dodds Ave., Unit 9, Chattanooga, TN 37407